Old mutual Payment nightmare

When dis-investing a retirement annuity with Old mutual, and complying with all requirements by the 7th of July (my adviser completed his part by this date)

I have to date not received payment, in fact they have not even verified my bank details and therefore still have to get tax clearance from SARS. The excuse is that the robot that does this verification is struggling to do so and it must now be done manually. I still cannot even get a date of completion for this seemingly simple task.

The only positive thing about this interaction has been the attitude and professionalism of my adviser at old mutual, which has been excellent throughout.