MG
MS G
1 reviews | Active since Jul 2024
18 Jul 2024, 12:33
Old Mutual pay out.
I went to take out some of my savings that would take 5 days I dailed in ,only to find out that there is a backlog and it will take 15 days . I did not get any communication about the delay. Now I have to make alternatives for assistance. This is inconvenience. Also not a good experience.
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Old Mutual's replyOfficial
18 Jul 2024, 12:36Good day Audrey
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Jul 2024, 12:36
Official
Good day Audrey
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,