GM
Gideon M
1 reviews | Active since Jan 2019
07 Jan 2019, 16:47
Old Mutual - Pathetic Service - No competent staff to assist me
Pathetic customer service @ Matlosana Mall. I visited the branch last week Friday 4.1.19 and was not assisted. I was told that the lady (Lerato) is not @ work I should come back Monday 7/1/19. I'm @ the branch as I'm posting this complain and not getting assisted again. Its almost 50 minutes sitting waiting and been told that the same lady went out with her husband to clicks I should wait. People coming after me are been assisted. Ive been told that she is the only one that can assist me with my issue. To say the least this is pathetic customers service offered by this branch.
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Replies (3)
Old Mutual's replyOfficial
08 Jan 2019, 14:01Thank you for taking the time to let us know of the matter. We will investigate the service you received and will contact you with further feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2019, 14:01
Official
Thank you for taking the time to let us know of the matter. We will investigate the service you received and will contact you with further feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
GM
Gideon M's updateReviewer Update
31 Jan 2019, 20:20I am not surprised that my complain is still not resolved to date taking to consideration the disturbing number of complains posted by consumers about OLD MUTUAL. I will be cancelling my policies and moving them over to a more customer service savvy company. PATHETIC
GM
Gideon M's update31 Jan 2019, 20:20
Reviewer Update
I am not surprised that my complain is still not resolved to date taking to consideration the disturbing number of complains posted by consumers about OLD MUTUAL. I will be cancelling my policies and moving them over to a more customer service savvy company. PATHETIC
Old Mutual's replyOfficial
06 Feb 2019, 11:45Thank you so much for speaking with me and for allowing me the opportunity to apologise in person. I am really sorry about the poor service experience and that we've lost you as a customer. If there is anything we can do to remedy the situation, please let us know.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply06 Feb 2019, 11:45
Official
Thank you so much for speaking with me and for allowing me the opportunity to apologise in person. I am really sorry about the poor service experience and that we've lost you as a customer. If there is anything we can do to remedy the situation, please let us know.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management