OLD MUTUAL PATHETIC SERVICE

I apply that a retirement annuity is paid out, I received a letter from the branch I apply that the maximum time it will take to payout will be fifteen working days. It is now nineteen working days, I just discovered that up to now they haven't even app**** from SARS for a tax directive, I talk to a so-called team leader he ever me back to the branch, till now they cannot tell me at what stage is my application. They said they refer it back to the branch, at the branch the people are totally pathetic, they are clewless, the only thing they can tell you the claim is in progress, which I knew but please tell at which stage and when will it been paid out. Old Mutual service is not only pathetic its support does not exist. I think they are just in a stage where they do not want to accept they are not able to give any kind of a support service, I think their management must go back to their drawing board and redesign their support.