1 reviews | Active since Jan 2016
Old Mutual Pathetic Service
I have submitted a claim to old mutual mid December 2020. We are now at the end of March 2021 and to date they have not approved my claim or responded to specific emails I have sent to them. They wait for weeks before they send me a response, Matters related to which I had already responded too as well. I call several times but they say there is nothing they can do. I spent so much money just paying doctors for forms to be filled they now want filled by specialists who feel those are just repetition. They also want forms from government hospitals yet we can only go there via appointment which is in like a years time furthermore I have explained to them that a specific dr had passed away but they still asking for forms to be filled by him.
I am still waiting for this claim to be finalized or some valid feedback, I call every other day and hear the same thing. It is with the assessors. I have sent through everything that was requested. Certain documents were even sent directly to Old mutual claims from the hospital that was requested and no one attended to it. I had to get that email and forward again to old mutual claims 1 month later after coming to know about it. It seems like no one is actually interested in finalizing this claim at all. Yet it has been 5 months now. No priority at all considering the time I have waited thus far.
I am still waiting for this claim to be finalized or some valid feedback, I call every other day and hear the same thing. It is with the assessors. I have sent through everything that was requested. Certain documents were even sent directly to Old mutual claims from the hospital that was requested and no one attended to it. I had to get that email and forward again to old mutual claims 1 month later after coming to know about it. It seems like no one is actually interested in finalizing this claim at all. Yet it has been 5 months now. No priority at all considering the time I have waited thus far.