Old Mutual - Pathetic Service

Very disappointing response from Old Mutual with a dont care attitude. I have a policy with them for 30 years and has matured over 7 months ago. I have submitted all documents repeatedly to them and as at todate, no response has been received from them nor have they paid out. I tried calling them but they put you through different departments and you wait for over half an hour on your cell phone. Old mutual dont respond to emails nor do they return any calls. Very disappointing and disgusted with such a "reputable company". Old mutual service is really gone OLD AND COLD - Disappointed client