Old Mutual pathetic service

I updated my banking details in November 2024. The debit order did not go through on my Green light policy. The banking details were upated successful on the system I received an e-mail confirming that. I was told that double deduction will done in December but still in December both deduction did not go through. I was in and out of Old Mutual offices trying to resolve matter . Everytime I go there I was being told that it's done on the system. On the 2nd of January 2025 I received an e-mail stating that my Green light policy lapsed. What is driving me mad is the fact that I never missed any premium since the inception of this policy and I did everything that I was suppose to do on my side. Due to Old Mutual's system my policy lapsed. I have a lot of reference numbers pertaining to this case. What a disappointment. Their service is gross and pathetic and I will never recommend Old Mutual to anyone. They are the worst.