Old Mutual pathetic service.

The service and feedback from Old Mutual is shocking! I have contributed for over 20 years with them. I retired end September 2021 and activated my claim on my pension. It is now the 8th December 2021 and nothing has happened. They submitted the wrong RoT number ( not even close to my number ) which caused a rejection from SARS. The complete process must now be repeated due to their incompetence. It is easier pulling teeth than to get any meaningful feedback from them. They do not care that their clients are suffering due to their own internal short comings. I now have a major financial issue regarding cashflow, and there is nothing I can do about it. Email after email is send, with very little and hugely meaningless feedback. Phone calls are not answered. I deal with their senior corporate client department - what a joke. I will never ever recommend them for any financial services EVER. Just look at all the negative reviews and these tell a story!