Old Mutual pathetic claims service

With reference SCHEME: R006032D and MEMBER NUMBER: S220354A I've submitted the claim on 11 November 2020 and still the claim has not been processed - today 8 January 2021. I've obliged in sending the claim form but Old Mutual could not verify my bank account details. I then submitted details of my husband's account which is the same as the original as it is a joint account. This also required a form to be completed which I duly did. Only on the 4th of January 2020 did I receive a request to submit a copy of my husband's ID as well as proof of his account which was done on the 4th of January. I've tried to find out the status on the claim on several occasions via the sms platform but keep on getting the message "No information available for this claim. Please contact Old Mutual ....". I've also tried calling but the holding time is just excessive. Please can someone at Old Mutual give me clarity as to when the claim will be settled as per my e-mail requests.