Old mutual part and parcel of the ********** trend

Since I've been a victim of ********** activity, I have been checking my paysheets at work even a month ahead, EVERY WEEK on the HR system at work, before we even get the actual printed out payslips. Last week Friday on the 3rd of August, I saw on the system at work that a ********** policy had been activated by old mutual on the 1st of August, and it's supposed to start deducting month end of August. I immediately went to old mutual to tell them, and also told them that I want it canceled and for them to never use my details again. Bear in mind, no deduction has been made, so I specifically told them I don't want them touching my money at month end. Procedure is never followed when these ********** things are done, but I was told that procedure is a 10 day process. Why would it take 10 days to cancel a ********** policy, but (THAT I NEVER OPENED) that was opened 2days ago and has not deducted the money yet,? They don't owe me a refund and I didn't want it to even get to that point. So after completing some complaints form, I literally made notes ON THE FORM explaining that the deduction hasn't gone off yet and is only supposed to start month end. Guess what , they still sent me a generic sms asking me for proof of deduction when I explicitly told them that THE FIRST DEDUCTION IS ONLY SUPPOSED TO GO OFF AT THE END OF AUGUST. SO THERE ISN'T A DEDUCTION YET. And these people claim to care about customers? Is it pure incompetence or do they just don't give a ****? Well I think it's clear. And not just that, the damn policy IS ON THEIR SYSTEM, so how can they make such a stupid request? So flipping infuriating! And what makes it worse for me personally, is that in between all the up and down I have to do with my time, and my petrol sorting this out, they have a nerve to address me by the **** names written on the policy, when they were sent a copy of my ID with my REAL names on the very day I filled in the complaint forms!!! What the hell!?