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JB
Justin B

1 reviews | Active since Jul 2019

29 Jul 2019, 10:09

OLD MUTUAL PAID UP LETTER

I had a loan with old mutual and fell behind with payment and was handed over to MCS Debt Recovery. Payment was made 23.07.19 and proof of payment has been sent to DMC.When I requested the paid up letter,I was told that a request will be sent to Old Mutual for the letter which takes 30 DAYS!!!!!! Why when we do as told it takes forever to get anything done or sent,If only they can be as fast as they harrass you for payment! I need the paid up letter ASAP.

0
Replies (9)
Old Mutual
Old Mutual's reply29 Jul 2019, 10:50
Official
Dear Justin,

I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.

Regards
Brent
Complaints Management
JB
Justin B's update29 Jul 2019, 11:11
Reviewer Update
Hi Brent,

Thank you for your response.

Can you please give me a time when your or someone will be in contact with me as this is a matter of urgency.
My contact number is ***
JB
Justin B's update30 Jul 2019, 11:43
Reviewer Update
HI Brent,

You acknowledged receipt of my complaint and I was not given a time frame of when you will be in contact with me.
I have read the previous complaints and I must say that Nedbank response time is slow and dragged out.
Confirmation of the paid up letter and credit bureau's update is needed urgently sir,I cannot stress this enough.
Old Mutual
Old Mutual's reply31 Jul 2019, 08:33
Official
Hi Justin

Thank you for your message.

You have logged the complaint on the Old Mutual portal. The complaint was therefore referred to Old Mutual Finance who deals with loans. Old Mutual Finance is a separate entity to Old Mutual and therefore I am not able to confirm the time that they are able to call you.

You also note Nedbank in your last message, if the loan was taken with Nedbank, we Old Mutual and Old Mutual Finance, is not able to assist. You will need to go to Nedbank directly with regards to the requirements.

Please confirm if this is a Nedbank loan or one taken at Old Mutual Finance?

Regards
Brent Sellidon
Old Mutual Complaints Management
JB
Justin B's update31 Jul 2019, 08:47
Reviewer Update
Brent,
My battery died.

The above mentioned Nedbank was in error and the loan was indeed with Old Mutual.

Can you please get a manager from Old Mutual Finance to call me to discuss so that this matter can be resolved asap and my query does not get lost along the way and only gets dealt with later this year like some of the complaints on this platform.

All I need is a paid up letter,how difficult can it be?
Old Mutual
Old Mutual's reply31 Jul 2019, 11:19
Official
Hi Justin

Thank you for the message.

All HelloPeter complaints are dealt with on the same day (working day) that we receive them. There was however a period where Old Mutual was not subscribing on HelloPeter (18 months) which meant that the complaints were not forwarded to us. and these we are not able to respond to.

We are however subscribing now and will resolve the matter with you.

Regards





JB
Justin B's update01 Aug 2019, 10:27
Reviewer Update
Well Noted and awaiting a speedy resolution.
Paid up letter & Update with credit bureaus.


JB
Justin B's update02 Aug 2019, 09:44
Reviewer Update
HI Brent,

I have not received an email from David Price.

Private message sent confirming my email address.

Thank you.
JB
Justin B's update05 Aug 2019, 09:53
Reviewer Update
Good day Brent,

I have not received the paid up letter yet.
Private message sent confirming my email address.
Kindly confirm when the letter will be resent.

thank you