LS
Louise S

1 reviews | Active since Aug 2014

05 Dec 2018, 12:03

OLD MUTUAL - OR BROKE MUTUAL

Claims Department Contract ********** 5 - I have been emailing and calling to get info on when the payment to my children will be made. I get no response on emails at all, when I call and speak to a consultant I get told on story after another. Your service is non existent, your staff is unhelpful and extremely unfriendly, no one that I have spoken to has offered any help. To date I have sent about 10 emails but I have not had one response back. I am extremely pleased not to be a OLD MUTUAL CLIENT, they offer nothing

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Replies (1)
Old Mutual
Old Mutual's reply05 Dec 2018, 14:06
Official
Hi Louise

Thank you for the review. I have called and left a message on your voicemail.

We apologise for the poor service received in this regard.

We will investigate and resolve with you directly.

Regards
Brent Sellidon
Complaint Management