LS
Louise S
1 reviews | Active since Aug 2014
05 Dec 2018, 12:03
OLD MUTUAL - OR BROKE MUTUAL
Claims Department Contract ********** 5 - I have been emailing and calling to get info on when the payment to my children will be made. I get no response on emails at all, when I call and speak to a consultant I get told on story after another. Your service is non existent, your staff is unhelpful and extremely unfriendly, no one that I have spoken to has offered any help. To date I have sent about 10 emails but I have not had one response back. I am extremely pleased not to be a OLD MUTUAL CLIENT, they offer nothing
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Replies (1)Old Mutual's replyOfficial
05 Dec 2018, 14:06Hi Louise
Thank you for the review. I have called and left a message on your voicemail.
We apologise for the poor service received in this regard.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaint Management
Thank you for the review. I have called and left a message on your voicemail.
We apologise for the poor service received in this regard.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaint Management
Old Mutual's reply05 Dec 2018, 14:06
Official
Hi Louise
Thank you for the review. I have called and left a message on your voicemail.
We apologise for the poor service received in this regard.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaint Management
Thank you for the review. I have called and left a message on your voicemail.
We apologise for the poor service received in this regard.
We will investigate and resolve with you directly.
Regards
Brent Sellidon
Complaint Management
