Old Mutual operates like a small business

This is not the first time I complain about Old Mutual. I seriously need to take my money elsewhere. Old Mutual's system is bad. It would deduct this month and skip another, but won't double deduct the following month and deduct when you least expect and now that has caused me. I remember not paying for my policy in June 2023 and made a cash payment on the 31st of July 2023 of R760.72 for June and July 2023. On the 4th of August 2023 I decided to pay aan amount of R1 143 at Standard Bank for Aug till Oct 2023 in advance. I missed Nov 2023 and I paid R1 143 via eft on the 28th of Dec 2023 for Nov 2023 till Jan 2024. I saw on the Old Mutual app that the policy doesn't show, but I never received any notification about a lapsed policy. I remember receiving an email with an encrypted document and when I opened it with my DOB it wouldn't open. I tried other means but still, so I ended up not knowing what the letter is about. I decided to call Old Mutual now in February only to find out that the premiums I paid were not allocated to the policy so they had to communicate via the back office. Then suddenly after the phone call which I made I receive an sms that the policy cannot be reinstated as it has lapsed. How so? I called again and received an SMS that it is activated but behind with 5 months of premiums. I got frustrated. I called again same time to the premiums department and the consultant said the premiums I paid in advance were paid for 2 months of premiums which were unpaid (1 month in 2021) and (1 month in 2022). So, she said that I am behind with 2 months and not 5 months. I sent an email and still the customer service department came back with the story that my policy was last paid on the 1st of September 2023. How can it be reinstated when it is behind with more than 3 months of premiums? There is no such. Update your records and please send me a statement of a breakdown of all the premiums paid and missed since the start of the policy. I will also present proof of my payments (cash and debit order).