Old mutual opened a policy *****ulently under my name

On the 5th of March I received a call from Senzekile Magoba ,number *** from old mutual. She advised that my son's policy has lapsed and needed to be reinstated. I then we explained to her that there's no way as old mutual debits my account monthly. She advised she will recheck and revert back indeed she did n said she had realised the policy was still active.

I then asked her if she can be able to change my other policy which covers my mom debiting details as I changed jobs and I would not be using my persal number for my debit and want to move it to debit from my bank account. She said that's something she can assist with.

On the 6th she called n said she was moving the debit as per my request nnasked me to approve the debit check, I then questioned her on the amount of R275 from the debit check request instead of the usual R234 I paid, she advised it's the system.

I was surprised to receive an email from old mutual advising I've opened a new policy ,and that's not what I asked. Senzekile went ahead and opened a policy under my name without my knowledge or consent. I called her and complained that I did not ask her to open a new policy and she advised the policy restarted and she would get it cancelled. I have been constantly calling Senzekile to cancel that policy and she reassured me that it was cancelled and would not debit from my account. I even told her that ,that policy appears on my old mutual App and she said she had cancelled it. Now here we are,old mutual has debited me on the policy she *****ulently opened for me.

I've been an old mutual client for over a decade and for me to be treated as such by old mutual is uncalled for and upsurt. I need that policy out of my name and my money back. And I need Senzekile to be dealt with by old mutual, I've been taken advantage of and de*****ed by her