Old Mutual offers the worst customer service!
As a client of Old Mutual for years my advice is that this is the worst company to invest with.You get no responses, calls get cut.They reject your requests with no valid reasons.You would swear you are applying for a personal loan when it come to your own investments.This is honestly the worst possible customer service and I regret having invested with a company of this nature.
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Replies (1)'s updateReviewer Update
18 Apr 2023, 19:57It has been an endless struggle since I did a partial disinvestment on 11th April for Emergency reason and was told it would take 7-9 days.On Saturday the 15th April I received and SMS for proof of identity which I then emailed thrice and then followed up again on Monday the 17th April.Today I called 5 time, twice my call was cut and then I spoke to a lady who said my request was rejected with no valid reason available and the matter will be escaped to the manager and I will be called by 3pm.I was told my request will again be re-submitted and would take another 9 days.At 16:50 I called again as I received no response or calls and spoke to another lady who asked me to hold on the call so she can get a manager on the line.I waited 25mins to have someone make as if they could not hear me and end my call.I am beyond furious as I have emailed so many departments, spoke to numerous consultants and absolutel no assistance.I needed the withdrawal for this week as mentioned it for emergency reasons and this is the service I get rendered after all these years I honestly would never recommend Old Mutual as I now sit and wait for some sort of a response on my own money that I have invested in a company that treats client with so much disgust.
's update18 Apr 2023, 19:57
Reviewer Update
It has been an endless struggle since I did a partial disinvestment on 11th April for Emergency reason and was told it would take 7-9 days.On Saturday the 15th April I received and SMS for proof of identity which I then emailed thrice and then followed up again on Monday the 17th April.Today I called 5 time, twice my call was cut and then I spoke to a lady who said my request was rejected with no valid reason available and the matter will be escaped to the manager and I will be called by 3pm.I was told my request will again be re-submitted and would take another 9 days.At 16:50 I called again as I received no response or calls and spoke to another lady who asked me to hold on the call so she can get a manager on the line.I waited 25mins to have someone make as if they could not hear me and end my call.I am beyond furious as I have emailed so many departments, spoke to numerous consultants and absolutel no assistance.I needed the withdrawal for this week as mentioned it for emergency reasons and this is the service I get rendered after all these years I honestly would never recommend Old Mutual as I now sit and wait for some sort of a response on my own money that I have invested in a company that treats client with so much disgust.