Old Mutual offers nothing but shockingly bad service!

Took out a policy early in 2022 to cover me in the event of financial trouble, as a precaution as one never knows what the future holds. Old Mutual was very quick to sell me their policy promising to take care of me in my time of need, and to start debiting my account, fastward to now when circumstances has led to me having to submit a claim.......drama drama drama!!

Submitted a claim on the 1 of March 2023,filled in the forms they provided, 2 days later I get informed that there were more documents needed that were never requested when the initial forms were provided.....additional documents were sent in......no futher communication was received for nearly 2 weeks.

After repeated follows ups from myside I finally get a responce just be told that there is a 21 day turn around time.......this was not comminicated to me at the start when I submitted and registered my claim. Would have been great to know this from the beginning, would have prevented unnecessary stress and worry.....

On the 6 of April, I finally receive my first e-mail correspondence since all documents were submitted only asking that I need to provide a written acknowledgement to confirm that I am still in my dire financial difficulties.....e-mail was dated 27th of March.....e-mail was only sent and received on the 6th of April, I rep**** with confirmation immediately to prevent any further time loss.....

Fastward to today the 14th of April.....after 6 weeks of pasiently waiting, providing all the necessary documents, fulfilling my part in the claims process, having no proper communication or explanation to the excessive time delay, here I am sitting with no income, no way of being able to provide food for my family, about to loose the roof over our heads, as the little saving as I had is now spent in waiting for the my claim to be processed and honored. The only information I have is "it has been escalated to management to assist".....same old excuse being passed along as a cop out to cover up the severe lack of concern for their clients wellbeing after offering a policy that prmosed to do so. Shockingly bad client service!!!