FM
Francois M
1 reviews | Active since Feb 2023
28 Feb 2023, 08:36
Old Mutual not treating customers fairly!
Client emigrated and cancelled all his Old Mutual policies. He is now trying to finalize his SA tax affairs but cannot do so due to duplicate tax directives preventing the submission of his tax. His bank accounts have been frozen due to outstanding tax submission and he can therefore not access any of his money in his bank account. Laid a complaint with Old Mutual - it has now been two weeks since their last response. Have been engaging with Old Mutual since last year December to resolve the matter, but with no success.
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Francois M's updateReviewer Update
04 May 2023, 13:29After a continuous back-and-forth with Old Mutual, we were informed in March that the case was referred to SARS (on 15 Feb 2023) as Old Mutual could not cancel these duplicate tax directives themselves. SARS takes +- 21 days for feedback, which takes us into March for feedback from SARS. To date, we have not received any form of constructive feedback from Old Mutual or SARS. This is not treating customers fairly!
FM
Francois M's update04 May 2023, 13:29
Reviewer Update
After a continuous back-and-forth with Old Mutual, we were informed in March that the case was referred to SARS (on 15 Feb 2023) as Old Mutual could not cancel these duplicate tax directives themselves. SARS takes +- 21 days for feedback, which takes us into March for feedback from SARS. To date, we have not received any form of constructive feedback from Old Mutual or SARS. This is not treating customers fairly!