JP
Jacobus P

1 reviews | Active since Apr 2022

20 Apr 2022, 08:09

Old Mutual Not To Be Trusted

Good day. My name is J. Pienaar. I have had the most horrific experience with regards to me getting my money out of them. After 2 month of back and forth, consultants giving me false information on which i acted and has financial effectively caused me to lose R 10'000.00 and damaged my credit score. After two months of back and forth i only received 1 third of my money because Old Mutual. If anybody is thinking about going with Old Mutual I strongly suggest you look at other institutes that will give you better financial advise and less run around. Throughout the two months i had initiate all calls and e-mails because Old Mutual just did not bother to return calls or reply to mails promptly. The financial adviser assigned to me left the company and Old Mutual never made and effort to appoint a new one to me. Only after i mentioned this fact did they act. The finacial adviser was no better than that of the rest of the staff at Old Mutual. All the bothered to say is sorry and I am furious and R 10'000.00 out of pocket. The promises that was made never happened. If I could sue them i would in a minute.

0
Replies (3)
Old Mutual
Old Mutual's reply20 Apr 2022, 08:17
Official
Dear Jacobus

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management 
JP
Jacobus P's update20 Apr 2022, 14:56
Reviewer Update
Thank you. I await your findings and course of action to rectify.
JP
Jacobus P's update20 Apr 2022, 15:22
Reviewer Update
Old Mutual is so diligent. I requested copies of our telephone conversations almost two weeks ago and still have not received it. You need not reply to me. I am just mentioning one of the issue of why I am disgruntled with Old Mutual