OLD MUTUAL NOT RESPONDING

I am disgusted with their after-sales help and feedback. I have an annuity fund which is paid up. I have reached the age where I can get paid out, even they claim I can get paid out before that date on a document report received from Old Mutual and app**** to be paid out to their claims department on the 3rd of Nevember 2025 and no other response received from them, send another email on the 3rd of December 2025 and no response from them. I need the money, as I did last year, but I still haven't received a response. I need to report this to the ombudsman if it is not resolved soon.