1 reviews | Active since Nov 2016

10 Jul 2019, 09:54

OLD Mutual not playing fair with MY MONEY!!!

In 2017 I took out an investment with Old Mutual. I invested R200 000.00. As circumstances have now changed I sent Old Mutual a request to cancel the investment as I have medical issues and have to pay for these in cash. Old Mutual said that i cannot cancel my policy and I want to know why this is so. This is NOT OLD MUTUALS money but my MONEY!!! I want this investment cancelled and my money paid over to me as soon as possible...Never have I heard that you cannot cancel an investment...they take advantage of people who are not highly educated and don't explain things properly. I am 59 years old and have no medical aid and this money could be used for my health purposes!!! My policy number is: ***6 I will seek legal help to assist me with this and report it to the if this matter is not sorted!!!! I Do not want to withdraw money...I WANT THIS POLICY CANCELLED!!!

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Replies (1)
Old Mutual
Old Mutual's reply11 Jul 2019, 09:49
Official
Dear Starr  

We received your review of 10 July 2019. 

We are sorry to hear about your service experience.  We are investigating this matter and we will contact your to resolve.  

Regards

Coleen Aanhuizen 
Complaints Management