LM
Lentsho M
1 reviews | Active since Oct 2012
30 Jan 2020, 14:57
Old mutual not paying my claim.
I was told 9 days ago that my Provident fund claim would be paid out within 3 to 5 days as it has been submitted for approval. On day 7 I called and was told it is still pending approval (a lien was also mentioned, but this had already been settled). Today on day 9 my claim is still awaiting approval and I have no idea when this will be concluded. I am not getting any feedback on what could be the hold up. Meanwhile my life is falling apart around me.
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Replies (2)
Old Mutual's replyOfficial
30 Jan 2020, 15:38Dear Lentsho
I acknowledge receipt of your complain. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complain. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply30 Jan 2020, 15:38
Official
Dear Lentsho
I acknowledge receipt of your complain. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complain. This matter will be investigated and I will be in contact with you. Regards
Kareemah Sulayman
Old Mutual Complaints Management
LM
Lentsho M's updateReviewer Update
10 Feb 2020, 10:50Good day.
Payment was done on 01/02/2020 thank you.However
, I still had to call in to request the benefit payment statement, which eventually came today on the 10th. Such things (similar to receipts and payslips) should be done automatically without a client having to ask for them. This is why my update to the complaint took so long. Please look in to this.
Payment was done on 01/02/2020 thank you.However
, I still had to call in to request the benefit payment statement, which eventually came today on the 10th. Such things (similar to receipts and payslips) should be done automatically without a client having to ask for them. This is why my update to the complaint took so long. Please look in to this.
LM
Lentsho M's update10 Feb 2020, 10:50
Reviewer Update
Good day.
Payment was done on 01/02/2020 thank you.However
, I still had to call in to request the benefit payment statement, which eventually came today on the 10th. Such things (similar to receipts and payslips) should be done automatically without a client having to ask for them. This is why my update to the complaint took so long. Please look in to this.
Payment was done on 01/02/2020 thank you.However
, I still had to call in to request the benefit payment statement, which eventually came today on the 10th. Such things (similar to receipts and payslips) should be done automatically without a client having to ask for them. This is why my update to the complaint took so long. Please look in to this.