Old mutual not paying me my money

On the 5th of February I cancelled my investment account and funeral policy. 3 weeks later I had still not heard from old mutual regarding my money. I went to their Menlyn branch, where I was told to bring in my bank statement and it would be sorted in a week. It's been a month since I took my bank statement to the branch! <br> <br> I keep calling Menlyn branch and head office and someone keeps telling me it will be sorted out immediately or within a week. When I try to contact Zakhele Vilakazi (who cancelled my policies), he responds to my emails days later. He can't be reached on the phone.<br> <br> Old mutual must pay out my money now! I've had it with their stories.