Old Mutual Not giving proper assistance

I Mr. Jeremy Cratchley Herd Id *** contact number ***,I currently have a retirement annuity Policy with Old Mutual which I receive a monthly pension of about R370.00 per month. I app**** to old mutual to commute the full outstanding balance due to the fact that I am retired and only receiving a Sassa Pension per month of R1800.00. I was informed by Old Mutual that if the balance is under R50 000.00 of which it is there is a possibility that it can be done due to SARS Approval but I was also informed by Old Mutual that SARS rejects 99.9% of all applications received. I do not owe any monies to SARS and I do not see what it has to do with SARS as I am dealing with Old Mutual. Can you please assist in this matter as I am being sent in circles and can not get any clear answers.

I am frustrated with all efforts and see no other way how to solve this matter as it is needed since the pandemic started