MJ
Michael J

1 reviews | Active since Apr 2012

15 Apr 2016, 14:30

Old Mutual Not Contacting Me

Since March 2016, I have been trying to contact my consultant to review my portfolio. I send a message to Old Mutual via their website and received a call from *** on 24 March 2016 when t was agreed that a consultant would contact me, but it did not happen. This was 4 April 2016<br> <br> I called the number above and was routed to a voicemail system and left my details. No response. On 11 and 13 April 2016, I called the same number again and attempted to leave a message but the voicemail box was full.<br> <br> On 11 April 2016, I sent an email to [Email Removed] to get somebody to call me. No response.<br> <br> Please will a consultant from Old Mutual call me!!

0
Replies (1)
Old Mutual
Old Mutual's reply15 Apr 2016, 14:38
Official
Hello mjames0255,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Kareemah Sulayman
Complaints Management