MJ
Michael J
1 reviews | Active since Apr 2012
15 Apr 2016, 14:30
Old Mutual Not Contacting Me
Since March 2016, I have been trying to contact my consultant to review my portfolio. I send a message to Old Mutual via their website and received a call from *** on 24 March 2016 when t was agreed that a consultant would contact me, but it did not happen. This was 4 April 2016<br> <br> I called the number above and was routed to a voicemail system and left my details. No response. On 11 and 13 April 2016, I called the same number again and attempted to leave a message but the voicemail box was full.<br> <br> On 11 April 2016, I sent an email to [Email Removed] to get somebody to call me. No response.<br> <br> Please will a consultant from Old Mutual call me!!
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Replies (1)Old Mutual's replyOfficial
15 Apr 2016, 14:38Hello mjames0255,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Old Mutual's reply15 Apr 2016, 14:38
Official
Hello mjames0255,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Kareemah Sulayman
Complaints Management
