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Roual D

1 reviews | Active since Oct 2016

30 May 2018, 16:25

Old Mutual not as helpfull and friendly as they claim

I am trying to withdraw my Old Mutual Superfund as I resigned. This was last month that I submitted forms, up unto now my claim is hanging with Section 14 team... The advisor that was assisting me cannot help further. I have sent a email, they promise response in 48hrs, never happened.

Try phoning superfund department, nobody answers the phone, you get put on hold for large amounts of time. This is on various occasions this week alone.

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Replies (5)
Old Mutual
Old Mutual's reply30 May 2018, 17:20
Official

Dear Roual

Thank you for the review.

We apologise for the delay and the frustration caused.

We will investigate and respond to you directly.

Regards

Vuyani Ntantiso

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply30 May 2018, 17:25
Official

Dear Roual

Thank you for bringing the matter to our attention.

I apologise for the poor service experienced regarding your request for a withdrawal.

I am investigating the matter and will provide you feedback before close of business tomorrow.

Kind regards

Vuyani Ntantiso

Complaints Management

RD
Roual D's update31 May 2018, 10:11
Reviewer Update
Really hope to hear from you today, but I am not positive about it as over a month now Old Mutual has not made contact with me once regarding the above
RD
Roual D's update31 May 2018, 10:26
Reviewer Update
On my profile it is not even showing a claim in process and the only info I get is pending section 14. This is worst service I have ever received from financial institution. I am getting info ready, if I do not have a answer by 16:30 today I will contact Ombudsman.
RD
Roual D's update31 May 2018, 17:53
Reviewer Update
As predicted, end of business came today and still no word from old mutual