Old Mutual not able to submit ROT01

I am really fed up with trying to get my ROT01 from Old Mutual as the receiving fund. I have contacted Old Mutual since 06 Aug and still have no answer. I am therefore not able to submit my personal tax efiling through SARS. My advisor is getting a totally different reply from Old Mutual stating that the amount is under the threshhold. Which department is responsible for this lack of communication and mismanagement. As an individual I cannot upload the ROT01 myself. It should be done by Old Mutual. I received ALL documentation from Momentum (transferring fund) within 2 days. Please have this resolved asap. Please send written confirmation once the ROT01 has been submitted.