Old Mutual not able or willing to assist in death policy claim. Not even their Internal client services are able to get a straight answer.

I'm simply appalled at the service ive received from Old Mutual.

My father has recently passed away, a very difficult time for all of us at the moment. One of my fathers policy that was meant to cover the costs for the funeral has still not been paid out.

I went through the process of putting in a claim at their Pinelands branch in Cape town with Client Services. All documents and everything was confirmed to be in order and everything was submitted. I was assured that we would have the funds available within 48 hours, if i open an old mutual Money account - which i did. And still no funds. Last week, i went to query what was going on, via Phone and i was sent from department to department without being assisted. So i went into the Cape Town Pinelands branch to query. i sat with Client services and they attempted to query on my behalf and they told me they are not sure whats going on. They have no idea what is happening and there is nothing i can do about it.

I asked to speak to the manager of the Client services, Quinton and i was told he was unavailable for next few days as he was on a road show but they would send him an sms....

I asked what else i can do and i was told. There is nothing you can do at this time. sorry....

SORRY!!! ***! My father has just passed away. I had to cough up all my funds just to have the funeral service and just as i thought there was a light at the end of the tunnel, im told sorry we cant help you.

UNACCEPTABLE!

Ive read through their policy and terms and conditions. OLD MUTUAL is OBLIGATED TO PAYOUT WITHIN 48 HOURS!

My next email is to the Ombudsman and then news outlets.

My Campaign for justice has only begun! I advise Old Mutual to contact me TODAY!