VM
Vernon M

1 reviews | Active since Feb 2021

30 Aug 2022, 10:33

OLD MUTUAL NOT A GOOD INVESTMENT

Old mutual has once again. Proven totally unhelpful. I have a unclaimed pention fund of which I was informed by their tracing department. For my deceased wife. I have tried on numerous occasions to get this claim paid out. Eventually we find one of their representatives and he tells us to get a deceased bank account registered I'd docs death certificate and the letter of executors hip and e mail him all the docs. I then asked him to check on her shares and my shares and I want to emigrate to the UK and would like to settle up these matters. After about six attempts to get more response. Just no interest in even replying to us. I have reinvested my annuity retirement with them when my wife died but now want to take that to another company as these people have no interest in helping u unless u are investing with them. I have come to see just what inefficiency and lack of interest they have in the public that are invested with them. Please think carefully about investing with these people.

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Replies (1)
Old Mutual
Old Mutual's reply30 Aug 2022, 10:35
Official
Dear Vernon 

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management