JK
Johan K
1 reviews | Active since Oct 2021
29 Nov 2023, 18:05
Old Mutual non existing service
Been trying for two days now to reach Old Mutual's personal loan department and obtain the process for processing a claim on the insurance policy with no luck!! I am being transferred from one call agent to the next, and have been given 7 different numbers to phone and every time I am being told this is the wrong department and then transferred only to be cut off. Even the numbers on the website are incorrect. I shudder to think what will happen if someone passes away and you need to process an insurance policy!
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Replies (2)JK
Johan K's updateReviewer Update
30 Nov 2023, 16:16I was contacted by Old Mutual today and informed that a mail will be sent with the correct details.
JK
Johan K's update30 Nov 2023, 16:16
Reviewer Update
I was contacted by Old Mutual today and informed that a mail will be sent with the correct details.
JK
Johan K's updateReviewer Update
11 Dec 2023, 12:46It has now been weeks since lodging my complaint and requesting the correct contact details and/or claim documents and a previous payout proof. On the 4th of December 2023 I finally received the claim documents after several follow up and correspondence mails, however, to date Old Mutual has not been able to provide the proof of payout on a policy I requested. I have even requested a screen shot of the payout which is not forthcoming. How is it possible that a POP cannot be provided??
JK
Johan K's update11 Dec 2023, 12:46
Reviewer Update
It has now been weeks since lodging my complaint and requesting the correct contact details and/or claim documents and a previous payout proof. On the 4th of December 2023 I finally received the claim documents after several follow up and correspondence mails, however, to date Old Mutual has not been able to provide the proof of payout on a policy I requested. I have even requested a screen shot of the payout which is not forthcoming. How is it possible that a POP cannot be provided??