MV
Magaretha V
1 reviews | Active since Jan 2026
14 Jan 2026, 16:07
Old Mutual non existing on resolving complaints
Terrible service my husband apply for full commutation of his pension in Oct 2025. After following up about every week, nothing is happening everytime te answer is the same your case has been escilated. And the answer from the complaint centre at Old Mutual is always the same on Hello Peter. Old Mutual stop looking into the complaint and start doing something about it.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
14 Jan 2026, 17:40Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2026, 17:40
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
MV
Magaretha V's updateReviewer Update
14 Jan 2026, 20:06Exactly what I was saying the responds from Old Mutual are all the same and nothing has been done on the poor service from them. As well has there nothing been done on the complaints
MV
Magaretha V's update14 Jan 2026, 20:06
Reviewer Update
Exactly what I was saying the responds from Old Mutual are all the same and nothing has been done on the poor service from them. As well has there nothing been done on the complaints
Old Mutual's replyOfficial
15 Jan 2026, 07:22Good day, we note your comments and our team has been made aware of this. Our team will be in touch as soon as there is feedback regarding this matter.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Jan 2026, 07:22
Official
Good day, we note your comments and our team has been made aware of this. Our team will be in touch as soon as there is feedback regarding this matter.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management