Old Mutual Non Existent Service

After my fathers passing, I have been trying process 2 policies left for his beneficiaries. I have been to Montana Old Mutual as has his widow to enquire about his policies. The staff have been incredibly unhelpful to the point we felt like we were trying to commit ********** transactions. They refuse to assist in any way, except to give the Head Office telephone number.

If you phone the Head Office, you cannot even get through to them, The only response is a voice message announcing the high number of call volumes, I wonder why!

I have emailed several times and each time I get an automated response announcing they will respond in due course, again due to the large number of queries. Again and indication of the number of dissatisfied customers. I'm not sure what a reasonable response time would be, however my last email was a week ago, still no indication on a response.

I would definitely not advise anyone to use the absolutely diabolical service!