Old Mutual Non-communication about education policy withdrawal

I took out an education policy in 2013 for my eldest son. He has been accepted by UCT and is currently on the orientation programme. I have begged and pleaded with Old Mutual the last few weeks. After much pleading I eventually received the withdrawal forms I had to fill in. I sent away the withdrawal forms with all the documentation they requested. I have followed up and followed up and followed, but nobody has had the courtesy to even acknowledge receipt of my emails.

I'm in the service industry as well and not for one nano second would I treat my clients like this who is PAYING me for a service.

I'm disgusted that a conglomerate like Old Mutual could have shoddy service like this!

Not one sentence of communication. Not one!