Old Mutual? No, Old ******

I'm at my wits end with Old Mutual.

Last week I submitted a funeral policy claim with all the required documents. I was promised a payout within 48 hours. This never happened and after numerous follows ups I was told they apologise and will do a special clearance.

I decided to disinvest one of my investments. Once again, Old Mutual has not lived up to their 48 hour rule. I've sent in excess of R90 in airtime because each time I go through to a consultant to follow up, they either mute the call or just cut it.

Can someone who understands customer experience and the impact of Covid19 on personal finances call me.

I understand the frustration felt by the family who dumped a corpse at one of your branches. You have no empathy for you customers. Customer satisfaction is the last thing on your minds.