Old Mutual - no longer with you every step of the way !

I have been struggling to find information regarding whether I am a beneficiary on a deceased person's policy as Old Mutual phoned me in July already informing me that I am a beneficiary. However, finding the correct information on their call centre line seems impossible. I went to Old Mutual Langebaan, which is a sales office, however since I am a client of Old Mutual myself I hoped to receive some assistance regarding phoning the correct department. She, Esme, told me that they no longer have phones in their office ? They phone through their computers, so I asked if she could please place a call to the call centre as my phone keeps cutting out and I ran out of airtime. She told me that she cannot do that as she has her own work to do and can only make an appointment with an adviser to sell me a policy ! I eventually went to PSG Langebaan, I am not even their client, and they promptly assisted me and an issue that I have been struggling with for months were resolved within half an hour !?! Well so long Old Mutual my policies will be moved to PSG.