old mutual nil service delivery terrible customer

I am appalled by the service delivery of old mutual saccawu provident fund I have been enquiring about my provident fund for the past 6 weeks and I get no joy all I get is that they are processing my claim, I have spoken to a nomanono and she took my id number and contact details and promised to call me back but never did until today and I spoke to a man named Makhanya same proccess and still no call from him and I call constantly and he tells me that its being processed. I took it upon myself to go to an old mutual branch in Durban and the person that I spoke to was clueless on the process tells me he sees nothing on the computer and I must wait im tired of waiting. no feedback and nobody at old mutual knows what they doing im very disappointed and I even at the stage where I think my wife should change service providers because they can take your money but its very hard for them to do a payout. im very disappointed and appalled with old mutual service.<br>