Hellopeter
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1 reviews | Active since May 2016

11 May 2016, 15:57

OLD MUTUAL NIGHTMARE PLEASE END

<p class="MsoNormal"><span style="font-size: 9pt; line-height: 107%; font-family: Helvetica, sans-serif; color: #1d2129; background-color: white; background-position: initial; background-repeat: initial;">I had 2 small investment policies with old mutual the tax free investment and the 2<span class="apple-converted-space">&nbsp;</span></span><span class="textexposedshow">in 1 Savings. I cancelled them cause of the horrible customer service and the fact that when staff make mistakes they laugh and find it FUNNY and blame each other I have been to the branch 6 times and they still managed to ***** up the 2 in 1 policy. They paid for the one portion of the 2 in 1 in OCT 2015 and not the other I sent the application form again in Feb and March. 2 months later I get feedback: they need my policy number surely they should have it on the system If they sent the policy do***ents as they claimed I would have some info Please can this be sorted out before June 2016</span></p>

0
Replies (2)
Old Mutual
Old Mutual's reply12 May 2016, 06:01
Official

Hi Clifford,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen

Best regards,

Old Mutual
Old Mutual's reply17 May 2016, 12:58
Official

Dear Clifford

I am sorry for your service experience and the fact that you had to resolve to the website to have the matter resolved.

I confirm that the payment was finalised today. The funds should be availble in your account within 48 hours. If you have any questions, you may contact me again.

I trust that future dealings with Old Mutual will be more positive.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,