OLD MUTUAL -NIGHTMARE CUSTOMER SERVICE

Two weeks ago I called Old Mutual to change my banking details. I was told by a very arrogant consultant that I must just sent my new details in. I did not receive any confirmations from Old Mutual so yesterday I dropped them 2 emails but still nothing. Today i called in , waited 20 minutes... got to speak to another consultant. He said that my email was not attended to by anyone... just imagine... I have a ref number for an email that just sat in customer care inbox for 2 weeks and nothing was done. He then went on to say that I need to complete forms and i must then call back on Monday because nothing can be done . They have to wait till tomorrow to see that my debits have come unpaid and then that will make my policy lapse. I must apply on Monday for a waiver and then wait the outcome.. I have had my policy with Old Mutual for more than 20 years and they are frustrating ... their customer service is non existent and their consultants are snooty and useless. They dont treat customers as a priority and because I have paid for so many years I am actually stuck with their stinking service....