FM
Fikile M

1 reviews | Active since Dec 2016

01 Apr 2021, 14:14

OLD MUTUAL NEWCASTLE

My mother who is a pensioner went to OLD MUTULAL Newcastle early in the morning and set there fore more than 4 hours because all the consultant told her she does not appear on their system. She's been a loyal client to them for more than 20 years and this shows even if she dies we won't get any assistant from them. The lady by the name of Thembeka Mncube gave my mother her cell phone number and when I called her she was rude told me she was busy and hang up. All I need from them is to assist my mother who is wary and old.

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Replies (1)
Old Mutual
Old Mutual's reply01 Apr 2021, 14:17
Official
Dear Fikilem M

We are sorry to hear about the service experience. We will investigate and contact your mother directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Best regards,