Old Mutual Never Cease to Amaze

On the 15 September 2021 I called in at Old Mutual requesting the balance for my kids Education policy it was confirmed and I also log in to my profile with Old Mutual so the balance was indeed R7441.06 for each so I have two . Since day one I have been on their case I mean no one from Old Mutual will call to update but you will have to call the them and battle with holding as their Call Centre will take forever.

Because I'm the one who wanted to cancel the policy with them , likewise on the 28th September I called in just to follow up ,to my surprised I was told that there is nothing that was done on my application I will have restart the process , only on the 3rd October I only received the massage from my phone that I will have to correct something that was not correct on form I did that on the very same day I sent the form to them. No one called from Old Mutual I did the follow up again because I really do not mind because that is how they treat their customers any way. On the 13th October 2021 I called in telling them that I will take this matter to Hello Peter now its been too much now so I was told that they will fix the problem. To my surprised , this morning I have received the payment of R7129.66 for each policy instead of R7441.06 so basically I only received R14259.32 instead of R14882.12 . I would like Old Mutual to explain to me what happened to the R622.80 as the policy was cancelled already.

Regards, Sbongile