Old Mutual - Never Again!

Been a loyal Customer for 20 years and paid ALL my premiums and their commission. My investment has matured and what a mess trying to get this investment paid out.

Their call centre is a headache. Each time you have to wait 10 to 15 minutes to talk to someone just to be put through to another person and start the 10 - 15 minutes waiting process over again. After three weeks struggle and finally getting hold of someone that can help me, I'm told that the policy is too big and need to be submitted via email!!

Submitted a complaint, and was told it they would contact me between 2-3 business days. We are now on day 4 and still no one from Old Mutual has contacted me, and it's been a week from submitting the email request for pay out on my investment with no payment.

Will never take out any product from Old Mutual again.