NS
Nobuhle S
1 reviews | Active since Aug 2024
23 Jan 2025, 11:27
Old Mutual negligence
On the 2nd of Dec 2024, I attempted to withdraw an amount of R4000 from a FNB ATM. The atm prompted I try a lesser amount and I did but no money came out of the ATM though I got my Old Mutual card back. I went to the nearest Old Mutual branch, reported the issue and I was inform that my case will take about 30 working days from then and I'll be kept informed of the process. To this day I have not received any communication and my matter has not been resolved. *** ***
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Old Mutual's replyOfficial
23 Jan 2025, 11:34Good day Nobuhle,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your withdrawal. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your withdrawal. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2025, 11:34
Official
Good day Nobuhle,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your withdrawal. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your withdrawal. We understand how frustrating this situation can be, especially as a loyal customer.Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management