Old mutual negligence

My name is Zakithi Pearl Mokoena.i made consolidation with Old mutual bridge city on the 19th of April 2024.branch they are so ***********..they transfer money to the wrong account..they were supposed to pay for my Nedbank credit card. But they transfer it to the wrong account..and I have been into their branch for 2 weeks but still no help..they keep on promising me that they will sort it..how can such a huge broker do so stupid mistake..how can a competent company be so neglected..so now I will have to pay double for installment for them and the credit card..pls assist because they keep on making an empty promises...and this is so annoying..I can't tolerate their nonsense