old mutual needs to listen to the client

i write this letter on behalf of my mum, she has a policy with old mutual and had to cancel in Jan due to her losing her job.she had called the call center and was asked to email a letter to [Email Removed] which she did.We are now in March and end of Feb old mutual had taken out R400 then another R400 on the same day.My mum has been to the bank to revers the chargers and till today the money is still not in her account.<br> how much more must we do to make old mutual understand that she wants to cancel.<br> OLD MUTUAL CAN YOU PLEASE STOP *****ING PEOPLES MONEY!