NM
Nsika M

1 reviews | Active since Jun 2015

17 Sept 2019, 10:40

Old Mutual needs to improve

On the 22nd of August I called and asked for information for my Education policy that I pay for every month (for about 4 years). I have spoken to 5 different people since and they have promised to sort me out and it's nearly a month later and I haven't received that information back.

The information that I asked for is a summary of how much interest I have earned since taking out this policy.

This is a poor company to deal with, that has *********** level of feedback and if they don't want to help with my query they should just say so that I know where to take my money.

0
Replies (1)
Old Mutual
Old Mutual's reply17 Sept 2019, 11:10
Official
Dear Nsika
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
 Regards
Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,