NM
Nsika M
1 reviews | Active since Jun 2015
17 Sept 2019, 10:40
Old Mutual needs to improve
On the 22nd of August I called and asked for information for my Education policy that I pay for every month (for about 4 years). I have spoken to 5 different people since and they have promised to sort me out and it's nearly a month later and I haven't received that information back.
The information that I asked for is a summary of how much interest I have earned since taking out this policy.
This is a poor company to deal with, that has *********** level of feedback and if they don't want to help with my query they should just say so that I know where to take my money.
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Replies (1)Old Mutual's replyOfficial
17 Sept 2019, 11:10Dear Nsika
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply17 Sept 2019, 11:10
Official
Dear Nsika
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
