Old Mutual needs to get their acts in order

My name is Alfred Mametja, I have a tax free account with Old Mutual,. On the 16/01/2024, I have made a partial withdrawal from my account from their mobile app hoping to get money with atleast 48 hours. Two days later after making a follow up I was told I should fill tax declaration form send it back to them and wait between 5-7 days for money. On the 22nd I have made another follow up where I was told they don't have a record of my tax declaration form therefore I should send another one which I did but even today... I didn't get any feedback from them. I'm so disappointed to an extent that I just want to cancel my policy with them because I feel so disrespect ed and undermined...for the mere fact that I should always be the one Who calls them....I mean I didn't even know that I needed to fill the form.. I thought online transaction...was enough