TT
Tshepo T
1 reviews | Active since May 2025
22 May 2025, 10:04
Old Mutual need to stick to their own timeline
I sent a notice for a cash withdrawal from my Max Investments account on the 4th of May, on the 8th they sent a form to citing verifications procedures. I filled that form sent it on the 9th, by the 15th still no action taken. I sent the form again. Surprise surprise, yesterday the 21st they send a message stating that I will be paid within 3 to 5 days. I am still waiting for my money to date. Their procedure says 3-5 days but I am on my fourth week
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Old Mutual's replyOfficial
22 May 2025, 10:15Good day Tshepo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 May 2025, 10:15
Official
Good day Tshepo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management