Old Mutual Namibia - Total lack of understanding in customer service, the key to such financial institution's success.

Never in my life, I've experienced such utterly dissapointing customer service. Almost three months and my benefit withdrawal is still not paid. After nagging and following up constantly it reached a point where my energy was completely exhausted on the topic, I escalated the matter to the CEO. Mr. Tassius Chigariro, did respond indeed. It's unfortunate that he didn't respond in the way one would expect a CEO to respond in a professional manner, meeting the customer at his level of emotion of frustration and try to support the customer, since it reached the level of management it did, but rather fueling. I'm daily loosing money on prospective investment opportunities not to mention the impact on livelihood.

And we intrust our funds with institutions that's managed by this kind of mindset?

This is my first review ever of this negative magnitude, and I hate every moment spend on the topic and how it impacts my emotion.

Two learnings I take from this experience:

1. Never invest with Old Mutual and do some insightful customer reviews of the financial insitution you want to invest in Never settle less than 4.5 stars!

2. I'll strongly advice the company I've been enjoyed with to consider moving their funds as there is clearly break of trust in competantcy. I won't even consider employment with a company that invest their employees retirement with Old Mutual. It will be my dominant intent to have the name of the fund and the financial institution representing such funds detail, as first question in future interviews.