Old Mutual MyPortfolio Error

I have an RA policy with Old Mutual SA and I cannot see any of my policy information on their web and mobile platforms, even when inquiring about my policy over the phone they can only acknowledged that I have a policy but not give me any details.

I get a technical error on the MyPortfolio page of the website that says my policy information cannot be displayed. I have opened a support ticket with the technical department, given them screenshots and gone through the details and done tests with 3 different web browsers and different devices to assist them to tests and resolve the issue to no avail.

It has been a month since I raised the issue and no one is getting back to me with an update. Each time I phone them about the problem I get asked to test it again and that my issue is being handled by the IT/Technical department.

I would have closed my policy by now if I could get through to the Group Scheme department over the phone.

Reference number of support ticket: #HS ********** 0#