OLD MUTUAL MUST FALL

I Have been paying Old mutual for 9 Years now, and in this time of pandemic when i need their Help NO ONE IS THERE TO ANSWER, CENTURION MALL BRANCH SEND ME FROM PILLAR TO POST , I WAS HOLDING ON A CALL FOR 30 MIN, NO ANSWER, I SENT AN EMAIL , I GET AN AUTOMATED RESPONSE.

CAN SOME1 FROM OLD MUTUAL CALL ME PLEASE