#old mutual must fall

i had a very bad experience with old mutual,on 02 of feb 2018 my husband past away it was an accidentaly death ,he had a policy with old mutual and a will ,i went to old mutual to claim funeral benefit but i was told that i can not claim they still have to do investigation ,i had to go to the bank to borrow the money to bury my husband after the funeral i went back to old mutual then they told me that my husband changed his will and the finacial adviser did not register it,he only register it after his death when i went to old mutual to claim so they r still investigating ,i have been calling old mutual and going to different branch but i did not receive any help and according to the contract my husband signed with them ,it says funeral bunefit it must be paid within 48 hours but now is 11 months of waiting without any help ,i m asking myself by now my husband should be in a motuary waiting money for him to be buried,while he had a policy ,any one who can be able to assist with this matter please contact me on ********** 229